Complexity and Cloud-Native Applications

Steve Flanders (@smflanders) and I had a late-night Twitter conversation over the complexities inherent in cloud-native applications. My take was that we need to broaden our view and see the entire picture before we can delve into the weeds. Steve’s was that we need DevOps. I countered by saying we need better communication. In essence, we …

Support in the 21st Century: Bringing About Change

Support in the 21st Century. Bringing About Change. In my first post of this series, I laid out my personal opinion, based on my experience, the baseline expectations for a corporate support model and structure established at most companies. This is where I first brought up technology silos and presented the correlation between the number of technology silos and the size of the infrastructure.

DevOps and the Agile Enterprise Framework

I wrote a couple of articles many years back about building an agile and flexible enterprise using a set of models, principles, and design rules that address the need to maximize financial return, improve performance, minimize risk, and enhance business agility. I want to revisit the premise of that article and view it through the lens of …

Support in the 21st Century. What Works? What Doesn’t?

Support in the 21st Century. What Works? What Doesn’t? In my last post, I laid out what I, in my humble opinion, would be the basic expectations or baseline expectations of just about most companies support model and structure would be like. In the past twenty years or so, these have been my observations and expectations any time that I started any new assignment in a new company. There was a certain level of comfort, which comes from experience, when starting a new position in a new company to at least have a basic understanding of what to expect. There is always a technical “learning curve” that comes with anything new, but makes the transition easier having a basic understanding of how thing will be supported. That concept has served me well over the years, but just like how virtualization and cloud computing has changed the datacenter landscape, I think the change in the support structure is just now really well on its way and now would be a good time to have a look at what works and what doesn’t.