Learning from What Went Wrong: The Affordable Care Act Web Portal

Those of us who work on complex computer systems know that it can be a daunting task to get all the different systems to communicate and work properly. The bigger the infrastructure gets, the more complex it becomes. Now, take the most complex system that you have designed or worked with and increase the complexity a hundredfold, and that might give you an idea of the complexity involved with the design and deployment of the Affordable Care Act web portal.