TVP Tag Archives

Support in the 21st Century. What Works? What Doesn’t? In my last post, I laid out what I, in my humble opinion, would be the basic expectations or baseline expectations of just about most companies support model and structure would be like. In the past twenty years or so, these have been my observations and expectations any time that I started any new assignment in a new company. There was a certain level of comfort, which comes from experience, when starting a new position in a new company to at least have a basic understanding of what to expect. There is always a technical “learning curve” that comes with anything new, but makes the transition easier having a basic understanding of how thing will be supported. That concept has served me well over the years, but just like how virtualization and cloud computing has changed the datacenter landscape, I think the change in the support structure is just now really well on its way and now would be a good time to have a look at what works and what doesn’t.