Latest SMT design requires Complete Visibility by Admin! Yikes!

I just finished reading, yet another Multi-Tenancy Design/Overview that claims to be secure or trusted. While I will agree that this particular design does cover Availability and some GRC (Governance, Regulatory, and Compliance) it is severely lacking in Integrity and Confidentiality. The design even went as far as saying the cloud/virtual administrator requires “COMPLETE VISIBILITY.” I was really taken aback by those words. Why does an administrator need ‘COMPLETE VISIBILITY?’ Which leads me to the question is Integrity and Confidentiality possible within any cloud or virtual environment? Or is it purely based on TRUST?
If so this is an appalling state of virtual and cloud environment security.