Amazon’s Service Level Agreement (SLA) is so narrowly-drawn that it could easily be argued that the recent Elastic Block Store (EBS) outage wasn’t a failure of Amazon Web Services at all. Anyone using EBS in a production environment was, arguably, reaping the fruits of their own folly. Of course they don’t tell you when you read the hype that architecting for resilience in the Cloud is actually very complicated, particularly if you want to take the sensible step of not relying on a single provider like Amazon, no-matter how dominant their hype may be.