We recently wrote about Microsoft’s Three Pronged Windows Azure Strategy – particularly with reference to the Service Provider offering. I’ve now had a certain amount of time to reflect on the announcement and try and work out what is going on and it doesn’t seem to constitute a wholehearted strategy to put resellers on a level playing field with Microsoft.
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SMBs in the Cloud require better Service Level Agreements than Enterprise Customers
Small Businesses live by there online presence these days specifically during the holiday shopping season. Many small business also do not have the IT staff to maintain such a presence with the agility required when problems occur. In addition, they may also lack the basic management, networking, security, and storage knowledge to properly maintain this online presence internally, so they move their systems into hosting environments as virtual or physical machines or into the cloud. This begs the question of what service level such SMBs require?