Data drives the modern business. It drives the modern development process. And it drives IT operations analytics in the NOC and the SOC. This raises the questions “Who owns all this data? Do data sovereignty rules apply?” Data is everywhere, and it is used in many ways. In many cases, the same data is used in multiple …
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Getting to Green: Monitoring Your Cloud
Recently, we upgraded our cloud environment. This raises the question, “What is wrong with the environment after an upgrade?” As tools improve, we get new warnings, messages, and analytics. This often leads to a decision to ensure that after the upgrade, all monitoring, alerts, and other diagnostics show green across the board. Is this required, desirable, and …
Next-Generation ITaaS Includes ITOA
IT as a Service (ITaaS) is changing nearly every day. In the past, it was mainly about automating deployment through the contents of a service catalog. Today, it has grown to include IT operations analytics (ITOA). What matters isn’t whether we can select an application from a service catalog, but rather how we monitor and react …
Monitoring: How Much Can You Do with What You Know?
A few weeks ago, Tom Howarth asked me one of those simple questions that leads to a very long answer. Like all good questions, it made me think. He asked, “In an ideal world, what would you monitor?” Of course, the analyst in me immediately turned that around. Context is key, and such a broad …
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