Process, People, Ptechnology, and Politics

The four Ps of security, DevOps, Agile Cloud Development, and cloud migration are Process, People, Ptechnology, and Politics. In that order. The Ptechnology piece is by far the easiest piece, though it is often considered to be critical. Without Process and People, at this time, technology is just a bunch of 1s and 0s. Unfortunately, …

Enterprises Operate Their IT; Hyperscalers Build Their IT

There is a lot of talk of having enterprises build and operate IT infrastructure the same way hyperscalers do. AWS, Google, and Microsoft can build and operate cloud platforms that are very cost effective. The logic is that enterprise businesses can use the same techniques to build and operate their own efficient data centers. I …

No Matter How Many Tools You Have, IT Is Practised by People

No matter how much technology we have, everything is about people. Even the best tools and automation can fail if the people operating them are not good at IT. Often we buy tools to fix problems, only to find that the tool is not the solution. The problem is not with the tool: more often, there is …

When SaaS Goes Awry

Recently, I have had a spate of calendar issues from various sources and of various types. Some calendar entries are given the wrong time zone, others show up on one device but not another, and some have no email capability embedded. All of these issues occur when various calendar services are used by those sending …

The People behind Virtualization Technologies

As technologists, we tend to focus on a product’s technology itself. How does the software, hardware, appliance, widget, or whatever work? While this is certainly an important consideration, the people who design, build, sell, and support the product may have the greatest impact on the product’s usability.