The Public Cloud Reality around support responsibility is not something often considered, instead we are looking at SLAs, legal documents, compliance documents, and many other items. Do we consider who is ultimately responsible when something goes wrong within the cloud? Is your Cloud provider a full partner or do they limit themselves to a small subset of the implementation? Do they have 24/7 support will be covered by the SLA, but what type of support? How qualified are the clouds support teams to help you with your application’s problems? Who is responsible?
TVP Tag Archives
King of the Cloud
What service of the cloud will be king of the cloud? Cloud computing has taken off in functionality and practicality over the last few years so that now we have three fully defined service models of cloud computing:
News: Microsoft System Center Advisor now a FREE service
Microsoft has announced that it will offer System Center Advisor for free to its customers in supporting countries. System Center Advisor is a cloud service that enables IT Professionals to proactively avoid problems resulting from server configuration issues. It can help you resolve issues faster by providing access to current and historical configuration data for a deployment. System Center Advisor can also assist in reducing downtime by providing suggestions for improvement and notifying users of key updates specific to their configuration
SaaS Auditing: Knowing who did what
Rightscale has been running into a problem with the simplest of auditing requirements: how to know when someone has logged in. This problem spans nearly all their 100s of SaaS providers used to run their business. Where is the ability to do SaaS Auditing?
ITIL as a Service
Beetil is rapidly making a name for itself with a SaaS-based service management offering that delivers a readily accessible pragmatic approach to ITIL.
Enter the FrankenCloud: Or Do we really care about the Hypervisor?
There has been quite a lot of twitter traffic about the FrankenCloud recently: A cloud with more than one type of hypervisor underneath it. One example, is to build a cloud using Hyper-V three and vSphere, both managed through Microsoft System Center. Another example, is to build a cloud using Hyper-V, KVM, and vSphere all managed through HotLink. But is this a desired cloud topology?